Contact Us
This page is the quickest way to reach the editorial team behind New Zealand Online Casinos. Use it to send feedback on a review, flag something that looks out of date, ask how we rank casino sites, or put a correction in front of us. Below you'll also find what we can't help with — chiefly anything tied to your personal account at an operator — and who to contact instead.
Email us
Write to [email protected] and we'll come back to you, usually within a couple of working days. We read every message in New Zealand hours, so a note sent late on a Friday will generally be answered early the following week.
To save a round trip, include:
- The page or casino your message is about — a URL is ideal.
- What you saw versus what you expected to see, if you're reporting an error.
- Dates, amounts in NZD and any bonus terms you were shown, if you're describing an experience with an operator.
- Whether you're happy for us to quote you anonymously in a review update.
Please don't email passwords, full card numbers, or copies of your identity documents. We never need them, and no legitimate site will ask you for them by email.
What we can help with — and what we can't
| We can help | Go to the operator instead |
|---|---|
| Corrections to a review, bonus figure or licensing detail | Missing deposits or withdrawals on your account |
| Explaining how wagering requirements or cashout caps work in general | Whether your specific bonus has expired or been forfeited |
| Questions about our ranking method and editorial independence | KYC document checks and account verification |
| Feedback on the site, broken links, mobile display problems | Setting deposit limits, time-outs or self-exclusion on your account |
| Press, partnership and advertising enquiries | Disputes, chargebacks and complaints about an operator's decision |
We are an independent comparison site, not a casino and not an agent for one. We hold no player funds, can't open, close or reinstate an account, and can't intervene in a payout decision. Anything account-specific has to go through the operator's own support channels, which are typically live chat and email, and then, if unresolved, through the complaints route set out in that operator's terms and its licensing jurisdiction.
How we're funded
Some links on this site are commercial, and New Zealand Online Casinos may earn a commission when a reader signs up with a casino we list. That never buys a position. Rankings and editorial ratings are set by our review process, and a brand that pays us can still be marked down, left off, or removed if something changes. If you think a commercial relationship has coloured a review, say so in your email — those messages get read carefully, and you can read more about who we are on our about page.
Telling us about a casino experience
Reader reports are one of the main reasons our pages change between updates. The most useful ones are specific. If a withdrawal took longer than the operator advertised, tell us the method, the amount in NZD and the dates. If a welcome offer looked different once you were logged in, tell us what the terms page said. We research and verify each report before anything appears in a review — we don't publish claims we can't check, and we don't name individual players.
The reports that move a rating most
- Bonus terms that differ from what was advertised — wagering multiples, expiry windows or maximum cashout limits.
- Payment friction: a method listed for New Zealand that isn't actually available at sign-up, or unexpected currency-conversion costs.
- Verification requests that repeat or stall after documents have been supplied.
- Responsible-gambling tools that are hard to find, hard to set, or reversible on the spot.
- Support that can't be reached in NZ evening hours, when most readers are actually playing.
The casinos we're asked about most
Most contact messages are about the brands sitting at the top of our rankings, so it helps to be clear about what each is and where the fine print sits. All welcome offers below are as advertised by the operator in the promoted currency, and all are subject to wagering requirements, expiry dates and maximum cashout limits set out in that casino's own terms — check them before you opt in. All of these sites are offshore operators serving players in New Zealand.
LuckyDreams
Our highest-rated listing at 10.0, and the one readers write in about most often, largely because of the headline package: up to $10,000 plus 500 free spins across the opening deposits. It scores well on breadth — pokies, table games and live dealer rooms all in one place — and on a sign-up flow that works cleanly on a phone. The limitation: a welcome offer spread over several deposits means the full figure is only reachable if you fund the account repeatedly, so the practical value for a smaller first deposit is a fraction of the advertised ceiling. Free spins are usually tied to named pokies and carry their own wagering terms.
VegasNow
Rated 9.9, with up to $8,000 and 500 free spins. It comes up in our inbox mainly for its live casino floor, where blackjack and roulette tables run across a range of NZD stake levels. The trade-off worth knowing before you email us about it: live dealer play typically contributes little or nothing toward wagering requirements at most operators, so if you claim the bonus and head straight for the tables, you may make slow progress on the playthrough. Read the game-contribution table on the promotions page first.
LetsLucky
Also 9.9, with a more modest $4,500 and 300 free spins. We list it because the smaller headline number tends to come with terms that are easier to read end to end, which suits players who want to actually clear a bonus rather than admire a big ceiling. The drawback is simply reach: the top-end figure is well below others on this list, so high-stakes players will find the bonus runs out quickly. Withdrawal limits and identity verification still apply before your first cash-out, as they do everywhere.
Just Casino and LuckyOnes
Just Casino sits at 9.8 with up to $5,000 and 400 free spins; LuckyOnes matches that rating with a much larger advertised ceiling of up to $20,000 and 500 free spins. Big ceilings almost always mean multi-deposit structures and higher qualifying amounts, so treat the number as a maximum rather than an expectation. Other listings we're asked about include Lukki, Play FashionTV, Kingdom Casino, Betrepublic and 22bet, whose offers sit in our ranking table on the main comparison pages.
Payments, withdrawals and fees — the general questions we answer
We can't see your account, but we can explain how this normally works for New Zealand players. Offshore casinos serving NZ typically accept card payments, e-wallets, prepaid vouchers and bank transfer, with some also supporting cryptocurrency. Deposits are usually instant; withdrawals run through a review step first.
- Deposit minimums commonly sit low, but bonus qualification often requires a higher amount than the site minimum — check which figure the promotion uses.
- Currency conversion: where a casino promotes in NZD you avoid conversion; where it promotes in euros or another currency, your bank or card issuer may apply a conversion cost. 22bet's welcome offer, for example, is advertised in euros or dollars, which is worth noting before you fund the account.
- Withdrawal timing depends on the operator's internal processing plus your payment provider. E-wallets are generally faster than bank transfer and cards.
- KYC: expect to supply identity and address documents before a first withdrawal. Uploading them early usually prevents a delay later.
- Limits and fees vary by operator and by method, including daily, weekly and monthly withdrawal caps. These are set in each casino's terms, not by us.
If a payment question is about your own account balance, the operator's support team is the only party that can resolve it. If it's about how a method generally behaves for NZ players, we're happy to explain what we've researched.
Eligibility, licensing and responsible gambling
You must be at least 18 to open an account with any casino listed here. The operators we cover are licensed offshore rather than in New Zealand, so the consumer protections that apply come from the operator's licensing jurisdiction and its own terms. Before you register anywhere, find the licence details in the site footer, follow the verification link to the regulator's register, and confirm the operator is accepting players in New Zealand.
We can't set limits on your behalf. Deposit caps, loss limits, session reminders, time-outs and self-exclusion all sit inside your casino account, usually under a responsible-gambling or account-settings menu. If you'd like help understanding what those tools do, or you want free, confidential support in New Zealand, our responsible gambling page lists the services available here. Messages to us about gambling harm are treated in confidence, but we are not a counselling service and will always point you to the people who are.
Our full site rules, including how we handle the information you send us, are set out in the terms and conditions.
How we assess the casinos you're writing to us about
So you know what our answers are based on: every listing is researched and verified rather than tested with our own money. We review licensing and the regulator's public register, the full bonus terms including wagering, expiry and cashout caps, the game range across pokies, table games and live dealer rooms, the software providers behind them, published RTP and volatility information, NZ-friendly payment methods and their stated limits, withdrawal and KYC processes, mobile performance on phones and tablets, support availability in NZ time zones, and the responsible-gambling controls on offer. Editorial ratings are our own judgement, not customer-review scores. Commission does not affect them.
Frequently asked questions about contacting us
How long will a reply take?
Usually a couple of working days. Correction reports with a clear URL and description tend to be handled fastest, because we can verify them straight away.
Can you chase a withdrawal for me?
No. We have no access to operator systems and no standing to act for a player. Contact the casino's support team, keep a written record, and if it stays unresolved, follow the complaints process in its terms and with its licensing body.
Do you accept guest posts or paid reviews?
We consider commercial enquiries, and we'll always tell you if a relationship exists. What we won't do is sell a ranking position or publish a review we haven't researched ourselves.
I sent feedback about a casino — will you publish my name?
No. Reader reports inform our updates, but we don't publish player names or personal details.
Is New Zealand Online Casinos a casino?
No. We're an independent comparison and review site. You can't deposit, wager or withdraw with us, and we hold no player accounts.
Before you hit send
If your question is about a specific balance, bonus or verification check, the operator will get you an answer faster than we can. If it's about how we ranked something, whether a figure on this site is still right, or what a term in a promotion actually means for a player in New Zealand, email [email protected] and we'll take a proper look. There's no obligation attached to getting in touch, and we're just as interested in what we've got wrong as what we've got right.